Customer Testimonials

Went to buy a new vehicle on 7/30/2020. Having been in the automobile industry my entire life I am very particular with customer experience. Matt Lotspeich (Son of Boss) blew me out of the water. I was trying to get the details worked out on financing a new truck however the manager was belittling my plan. Please beware, I am a disabled and really try my best to operate in this world however there are people who are not disabled and have zero idea what its like to live with a disability. To poke fun and aggravate a sore spot in ... Read More DealerRater - Jul 31, 2020

I purchased a used vehicle from this dealership in February 2020. While test driving the vehicle, I noted a few things that I wanted repaired before purchasing, one of which was a rattling that occurred during acceleration. They assured me they would fix the issues and on a subsequent test drive, the rattle was gone. They explained it was caused by a loose heat shield and stated they'd repaired it. It was only after purchasing the car and having an unrelated, major issue repaired just a few days later (see below) by a different mechanic, I learned Lotspeich had not ... Read More DealerRater - Apr 1, 2020

John Kazak helped me find the perfect truck! After looking at a few trucks on the lot that didn’t have the equipment options I wanted or the right color, John offered to find me a truck. Thirty minutes after sitting down and looking for the right truck John found the perfect one and had it at the dealership in two days! Thank you John and everyone at Lotspeich Automotive for helping me find the perfect truck!

In good faith I purchased a 2016 (in 2016) Malibu brand new off the lot and within 1 week the car had completely stalled and locked up throwing us from 50 mpg to 5 in about 1 second (I know that's not their fault) but we expect them to analyze and correct the problem as we purchased their extended warranty. At that point all the service department did was turn off the check engine light which does not generate a service record. It's 2019 now, check engine light still on, vehicle still stalling, service 2 days ago the service department turned off the check engine light ... Read More DealerRater - May 17, 2019

Daughter’s car broke down In Warrensburg, so we had it towed to Lotspeich because it was the closest Chevy dealer. They ordered the part from Chicago to fix the car. The car was still not operational. So, they order more parts from Chicago. 4 days go by with no loaner so I’m stuck driving hours a day trying to get my daughter to Warrensburg for school in addition to my own driving. Anyway, she picked the car up and made it back to Lee’s Summit before it started doing what it was doing before. They would not help ... Read More DealerRater - Mar 8, 2019

To purchase a car that didn’t need mechanical work done. Paid $780.00 to correct problem they knew & lied about. So disappointed in service

I had never heard of Lotspeich Automotive until they happened to have the perfect used car for me. I lived a little ways away from their dealership and have a newborn at home so I emailed them to see if I could try to negotiate a deal online before making the trip (to save time). In such an internet-based world, it's surprising that most dealerships don't care to do this. Dale Rickey at Lotspeich Automotive had no problems with it. After working the deal, I made the trip to the dealership to get everything sorted out. There were ... Read More DealerRater - May 4, 2015